Refunds & Returns
DELIVERY, CANCELLATION AND REFUND
No refund shall be processed on the order of any reports under any circumstances if the order has reached the processing stage. The risk and liability of placing an order in a haste and careless manner totally lies with the user and the website is not responsible for any refund once the processing stage has started.
No refund shall be processed once the order has been placed and executed. However, if the user intends to cancel a successfully placed order before execution, the user is required to contact the customer care team within 1 hour of making the payment, whereafter it is fully at the discretion of the website whether to issue a refund.
Any technical delay reported in the website during the processing of request which includes generating reports by the service provider i.e., astrologer shall not be eligible for claiming refund. The user agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
No refund shall be processed for the reason that in-correct information or data has been provided by you. The user agrees to be careful while providing any information to the website and must re-check the information filled before clicking on ‘Submit’ option. The user can request for change in the in-correct information or data entered, the request for such change has been made with the customer care within 1 hour of execution of the service rendered by the service provider.
No refund shall be processed for return of any damaged product. The user undertakes and agrees that by ordering any product as displayed on the website, the registered user shall be fully responsible for any damage caused to the product, post its delivery. For orders made via ‘Cash on Delivery’ method of payment, the user shall be charged for the cost of the product as displayed by the website and the shipping/custom/courier charges as applicable, if the product is returned.
Refund on a pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the website and its agencies.
You agree that the display picture for the products listed for purchase by the user are for reference purpose only and the website will try to deliver the product ordered in an as-is condition as displayed on the website. The user is advised to exercise discretion in such cases and no refund shall be issued on such grounds.
The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The website holds no responsibility or liability about the reality or reliability of the astrological effects on human physiology, by the gems represented and sold on the website. The placing of order for buying such products or taking the services is solely on the discretion and will of the user and the website does not have any responsibility upon the products sold. The user is advised to exercise discretion in such cases and no refund shall be issued on such grounds.
No refund shall be processed for providing a wrong contact number for the purpose of availing the ‘Talk with Astrologer’ feature. The user once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
The refunds, if any, shall be processed after deduction of the transaction charges levied by the bank and/or the payment gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the website), customs duty (if levied) and/or any other charges that may have been incurred by the website during processing and/or delivering the service, as applicable.
In case the website or payment gateway’s webpage, that is linked to the website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the user shall, before initiating the second payment, check whether his/her bank account has been debited or not and accordingly resort to one of the following options:
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In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the website via customer care to confirm payment.
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In case the bank account is not debited, the user may initiate a fresh transaction to make payment.
However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The website shall only retain the cost of one single order as intended to be placed by the user.
If there are orders that the website is unable to accept and must cancel, the website at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the user’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded
GOVERNING LAW AND JURISDICTION
Any dispute, claim or controversy arising out of or relating to these terms of usage including the determination of the scope or applicability to arbitrate, or your use of the application or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator mutually appointed by members and website. Arbitration shall be conducted in accordance with the arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in New Delhi for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys' fees and costs up to One Lakh Rupees INR
These terms of usage shall be governed by and construed in accordance with the laws of India without giving effect to any choice of law and principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these terms of usage or privacy policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the terms of usage or privacy policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the terms of usage shall be effective only if in writing and signed by astroo.live. These terms of usage constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
These terms of usage and your use of the services will be interpreted in accordance with the laws of India excluding its rules on conflicts of laws. The parties agree to submit any dispute arising under these terms of usage to the jurisdiction of a court located in New Delhi for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.